Privacy

Overview and Scope

Spinrise is committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, and how we use and safeguard it in relation to your participation in Spinrise services. It applies to all Spinrise players and visitors who interact with our platforms.

Data Controller and Contact

Spinrise is the data controller for your personal information processed in connection with our services. We have appointed a Data Protection Officer who can be reached at [email protected]. For questions about this policy or to exercise your privacy rights, you may contact Spinrise support or the DPO.

Information We Collect

Personal data provided by you: identity and contact information such as your name, date of birth, address, email, phone number, and account credentials.
Transaction and payment data: records of bets, deposits, withdrawals, payment methods, and related verification data.
Device, usage, and location data: IP address, browser and device information, login times, and geolocation where permissible.
Identity verification materials: documents such as government-issued IDs or proofs of address requested to verify your account in accordance with regulatory requirements.
Communications with Spinrise: messages to and from customer support, chat transcripts, and feedback.
Marketing responses and preferences: opt-in status, responses to promotions, and interaction with promotional emails or messages.
Other information generated by or provided through your use of our services.

How We Use Your Information

To provide, maintain, and improve Spinrise services, including processing bets and managing accounts.
To verify identity and comply with legal and regulatory obligations, including AML/CFT controls.
To process payments, deposits, withdrawals, and related financial transactions through approved processors.
To respond to customer inquiries and deliver support services.
To communicate important account information and updates, including security notices.
To offer promotions and special offers to consenting players; marketing communications rely on your preferences.
To analyze trends, perform statistical research on aggregated data, and improve products and services.

Legal Bases and Retention

Spinrise processes personal data where necessary to perform a contract, comply with legal obligations, and pursue legitimate interests such as security, fraud prevention, and service improvement. Personal data is retained for as long as required by applicable laws and regulatory obligations, including AML record-keeping requirements. In particular, personal data collected in the course of customer registration and the operation of a Player Account may be retained for a minimum period of five years from the date of last transaction or account closure, after which it will be securely deleted or anonymized.

Data Sharing and Third-Party Recipients

Spinrise may disclose personal data to service providers acting on our behalf to operate and support our platform (payments processors, hosting, analytics, customer support, marketing services) under data processing agreements.
Spinrise may disclose data to regulatory authorities or law enforcement as required by law or to protect the rights, safety, or property of Spinrise, its players, or others.
In the event of a corporate transaction, restructuring, or sale of Spinrise, personal data may be transferred to the acquiring entity, subject to appropriate safeguards.
With your consent, Spinrise may share information for specific purposes, including marketing where permitted by law.

International Transfers

Some Spinrise processors and data recipients may be located outside your home jurisdiction. When transferring personal data across borders, Spinrise will implement appropriate safeguards in accordance with applicable data protection law, including standard contractual clauses or other legally recognized transfer mechanisms.

Security of Your Data

Spinrise implements technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, and destruction. Data is encrypted in transit with TLS, and at rest where feasible; access to data is restricted to authorized personnel. We maintain a formal incident response plan for data breaches and conduct regular security assessments. Players may enable two-factor authentication to further protect account access.

Your Rights and Choices

Right of access: you may request a copy of the personal data Spinrise holds about you.
Right to rectification: you may request correction of inaccurate or incomplete data.
Right to erasure: you may request deletion of personal data where processing is no longer necessary or not otherwise required by law; certain legal obligations and regulatory requirements may override this right.
Right to restriction of processing: you may request suppression of processing under specific circumstances.
Right to objection: you may object to processing based on legitimate interests, consent, or direct marketing, subject to legal considerations.
Right to data portability: you may request transfer of your personal data in a structured, commonly used format where applicable.
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting a lawfulness of processing before withdrawal.
Right to lodge a complaint: you may lodge a complaint with the applicable supervisory authority if you believe your privacy rights have been violated; references to the authority will be provided upon request.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, personalize your experience, and analyze usage. We categorize cookies as:

Required cookies: essential for navigation and account access.
Functional cookies: remember language, region, session keys, and preferences to improve your experience.
Analytical and marketing cookies: support site performance and enable targeted advertising where you have consented.

You may manage cookie preferences in your account settings or through your browser. Disabling certain cookies may limit site functionality.

Opt-Out of Marketing

You may opt out of promotional communications at any time by adjusting marketing preferences in your account settings or by contacting Spinrise support. Opting out does not affect transactional messages necessary for the operation of your account.

Changes to this Policy

Spinrise may update this Privacy Policy from time to time. We will publish any material changes and, where required by law, provide notice to players. Continued use of our services after such changes constitutes acceptance of the updated policy.

Governing Law and Dispute Resolution

This Privacy Policy is governed by applicable data protection laws and Spinrise's licensing and regulatory framework. Any disputes related to data processing will be resolved in accordance with the governing law and the dispute resolution procedures of Spinrise's licensing authority and relevant regulatory bodies.

Contact and Questions

For questions about this policy or to exercise your rights, contact the Data Protection Officer at [email protected] or reach Spinrise support via the standard channels provided on the platform. You may also contact us to request access to or correction of your personal data.